Frequently Asked Questions
Find answers to the most common questions about using Baraka. Can't find what you're looking for? Contact our support team.
For Customers
A surprise box contains surplus food from restaurants and stores that would otherwise go to waste. Each box contains a variety of items that vary daily based on what's available. You'll get great value for your money while helping reduce food waste.
All our partner businesses follow strict food safety guidelines. Food is only available if it meets our quality standards and is safe for consumption. However, since these are surplus items, they may have limited shelf life, so we recommend consuming them promptly.
Please cancel your order at least 2 hours before the pickup time. You can do this through the app or by contacting the vendor directly. Late cancellations or no-shows may affect your account status and ability to place future orders.
Surprise boxes contain whatever surplus food is available that day. This helps reduce waste and keeps prices low. You can see the general category (e.g., "Bakery", "Fresh Produce") before ordering, but the specific contents will be a surprise.
Customers typically save 50-70% compared to regular retail prices. The exact savings depend on the vendor and the items included in your surprise box. You'll always see the original value and your discounted price before ordering.
We accept all major credit cards, debit cards, and digital wallets including Apple Pay and Google Pay. Payment is processed securely at the time of order placement. We also support local payment methods in select regions.
For Vendors
To start selling on Baraka, you'll need to complete our vendor application process. This includes business verification, food safety compliance checks, and setting up your vendor profile. Our team will guide you through the entire process.
You can sell any surplus food that meets safety standards and is fit for consumption. This includes prepared meals, bakery items, fresh produce, dairy boxes, and packaged goods. All items must comply with local food safety regulations.
You set your own prices, typically 50-70% below regular retail prices. Consider factors like original cost, shelf life, and market demand. Our platform provides pricing suggestions based on similar items in your area.
You'll set pickup windows (typically 1-2 hours) when customers can collect their orders. Prepare orders before the pickup window and verify customer identity upon collection. Our app provides order management tools to help you stay organized.
Baraka charges a commission of 15-25% on each sale, depending on your business type and volume. This covers platform costs, payment processing, and customer support. You'll receive detailed payout information for each transaction.
Payments are processed weekly and transferred directly to your bank account. You'll receive detailed payout reports showing all transactions, fees, and net earnings. Payment processing typically takes 3-5 business days.
Safety & Quality
All vendors must comply with local food safety regulations and maintain proper food handling practices. We conduct regular inspections and require vendors to provide food safety certifications. However, customers should always use their judgment when consuming food.
If you have any food safety concerns, please contact our support team immediately. We take all reports seriously and will investigate promptly. You may be eligible for a refund, and we'll work with the vendor to address any issues.
We work with established businesses that have proven track records of food quality. Vendors must provide accurate descriptions and photos of their offerings. We also encourage customer reviews and ratings to help maintain quality standards.
Technical Support
Go to the login page and click "Forgot Password." Enter your email address, and we'll send you a link to reset your password. Make sure to check your spam folder if you don't receive the email within a few minutes.
First, try closing and reopening the app. If that doesn't work, check your internet connection and try updating the app to the latest version. If problems persist, contact our support team with details about your device and the specific issue you're experiencing.
Go to your profile settings in the app or website. You can update your personal information, contact details, and preferences there. Some changes may require verification for security purposes.
Still Have Questions?
Our support team is here to help you with any questions or concerns.